Call Centers

We are at your service and ready to assist you at our call centers. Below is the list of call centers and opening hours 
​Call Center Service Description​ Phone numbers Opening Hours​

Sales center​

Sales of company services and products for private and business customers.​
(from any phone)
Sun-Thu 08:00-22:00
Fri 08:00-13:00

Customer Service
• Reporting lost or stolen devices.

 Financial information: Account statements, debt payment, etc.

• Tech support: Troubleshooting instruction for devices and services.
(toll-free call from any
HOT mobile phone)
053- 5003000
(toll-free call)
(toll-free call)
General Matters:
Sun-Thu 06:00-19:00
Fri 07:00-13:00 
Lost or Stolen Phones Support:
24/7 service
Overseas Services Call center for customers traveling abroad.
(toll-free call from any
HOT mobile phone)
(toll-free call)
24/7 service